Refunds & Replacements Policy

Refunds & Replacements

We take great care in packaging and inspecting all products before dispatch. Refunds or replacements will only be considered for items that arrive defective.

To be eligible for a refund or a replacement, you must:

Record a continuous, unedited video showing:

• The sealed parcel before opening

• The shipping label clearly visible

• The complete unpackaging process

• The significantly defective item clearly visible

Contact us within 48 hours of delivery and provide:

• Your order number

• The unedited opening video

• Clear photographs of significant defects

• Any additional supporting evidence we reasonably require to investigate the claim

Claims submitted without the required video evidence may be rejected.

Claims Assesment

All refund and replacement requests are subject to review and verification. We reserve the right to refuse a claim if the evidence provided does not demonstrate that the item was defective upon arrival.

If a claim is approved, we will either:

• Issue a refund to the original payment method; or

• Provide a replacement item of the same product.

By placing an order, you acknowledge and agree to this Refunds, Returns & Cancellation Policy.