Frequently Asked Questions

How long does delivery take?

We offer three delivery options: standard delivery (3–5 working days), two-day delivery or next-day delivery.

How do I order a hamper?

Simply send us a message on The Luxe Handle’s Instagram (@theluxehandle) and a member of our team will assist you. You’ll then be directed to place your order through our website, where you can choose standard or next-day delivery.

Please note that we currently accept hamper orders within England only.

What countries do you deliver to?

As of now, we only deliver within the UK.

Do you take custom requests?

We do not take custom requests. However, we are always happy to hear suggestions from our customers of products they would like us to stock - so if you have a suggestion please send it through the “Contact us” form and there is a chance we may take it on board!

Refunds, Returns & Cancellation Policy

Order Cancellations

Orders may be cancelled only before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled. Please ensure all details are correct before completing your purchase.

Refunds and Replacements

We take great care in packaging and inspecting all products before dispatch. Refunds or replacements will only be considered for items that arrive defective.

To be eligible for a refund or a replacement, you must:

Record a continous, unedited video showing:

  • The sealed parcel before opening

  • The shipping label clearly visible

  • The complete unpackging process

  • The significantly defective item clealry visible

Contact us within 48 hours of delivery and provide:

  • Your order number

  • The unedited opening video

  • Clear photographs of significant defects

  • Any additional supporting evidence we reasonably require to investigate the claim

Claims submitted without the required video evidence may be rejected.

Claims Assessment

All refund and replacement requests are subject to review and verification. We reserve the right to refuse a claim if the evidence provided does not demonstate that the item was defective upon arrival.

If a claim is approved, we will either:

  • Issue a refund to the original payment method; or

  • Provide a replacement item of the same product.

By placing an order, you acknowledge and agree to this Refunds, Returns & Cancellation Policy.